# Consumer troubleshooting

Source: https://nodedocs.mor.org/consumers/troubleshooting

This page focuses on consumer-side symptoms. For provider-side or deeper proxy-router operational issues, see the full [Reference: troubleshooting](/reference/troubleshooting).

## "Where is my MOR?" / wallet balance dropped

You almost certainly opened a session. The MOR is escrowed in the Diamond contract, not lost. See:
- [Sessions: stake, close, claim](/concepts/sessions-stake-close-recover)
- [Where is my MOR?](/ai/where-is-my-mor)
- [Why is my MOR locked in the contract?](/ai/why-locked-in-contract)

## MorpheusUI shows zero balance after recovering my wallet

You probably recovered a **derived** address from your mnemonic. MorpheusUI only resolves the top-level address from a mnemonic. Use a tier-1 wallet, or import the private key directly.

## "Provider not responding" or stuck mid-prompt

- Confirm the proxy-router is still running (`http://localhost:8082/healthcheck`, or check the Proxy Router entry on MorpheusUI's startup screen).
- The provider may be down. Close the session early; an immediate partial refund hits your wallet, and any timelocked slice in `userStakesOnHold` becomes claimable via `withdrawUserStakes` after ~1 UTC day:
  ```bash
  curl -X POST 'http://localhost:8082/blockchain/sessions/<sessionId>/close' \
    -H 'Authorization: Basic <base64(user:pass)>' -d '{}'
  ```
- Try a different model from a different provider.

## Local model returns nonsense

The bundled `tinyllama` is a **demonstration model only**. It will hallucinate, miscount, and contradict itself. Don't compare it to a real Morpheus model. See [Local vs on-chain models](/concepts/local-vs-onchain-models).

## Swagger / API not reachable on `:8082`

- Check the **Proxy Router** entry on MorpheusUI's startup screen — expand **Show logs** for errors, or use **Restart**.
- Common cause: invalid ETH node URL or wrong chain/contract addresses. See [proxy-router env reference](/reference/env-proxy-router).
- macOS: ensure `xattr -c` removed the quarantine flag from the app.

## `xattr` / quarantine errors on macOS

The desktop app builds are not notarized. Clear the quarantine flag on the installed app:

```bash
xattr -c /Applications/MorpheusUI.app
```

If you run a standalone `proxy-router` binary, clear it there too: `xattr -c proxy-router`.

## I want to start over completely

Save the mnemonic first, then follow [Cleanup](/consumers/quickstart#cleanup).